MINPHUIN LLC · CUSTOMER HELP
Answers before your next repair.
A clear guide to service requests, visit pricing, your invoices, and staying connected with Work Order Mp.
01 / PLAN YOUR VISIT
Service & pricing
What type of work do you provide?
We focus on routine property upkeep, small repairs, painting and cosmetic touch-ups, resurfacing, rental turnovers, cleanouts, assembly, and mounting. Send your full list and photos so we can review the scope. Explore our services.
How do I request an estimate or schedule service?
Send the property address, unit number, requested work, helpful photos, and preferred timing through our request form, or call or text (404) 666-4382. A request does not book a visit; we confirm availability, scope, and next steps after review.
What does the $100 minimum service visit include?
The $100 fee includes the visit and labor for minor repairs that can be completed without a trip to purchase materials. Additional tasks, materials, or store trips may increase the total. The fee applies even when no repair is needed or a visit is for an estimate, unless we agree in advance that the visit or estimate is free. Read the visit terms.
Will you get approval for an unexpected repair cost?
If we discover that an individual repair will unexpectedly exceed $500, we notify the property manager or person responsible for payment and obtain approval before proceeding.
Are materials included?
Materials are included only when stated in the written estimate. Customer-supplied items must be complete, compatible, and available before the appointment.
What if my request is outside your service scope?
We explain that before scheduling and recommend that the owner or manager contact the appropriate service provider. Accepted work depends on the property, condition, access, and applicable licensing and permit requirements.
02 / COORDINATE YOUR PROPERTY
Property care
Who do you serve, and where?
We work with homeowners, landlords, property managers, Airbnb managers, and HOA communities in Atlanta and surrounding communities. Send the property address so we can confirm coverage.
Can I send several repairs or a rental turnover punch list?
Yes. Share the full list, photos, property address, access details, and preferred completion date. We review the requested work together and confirm the accepted tasks and estimate.
Do you coordinate access with tenants?
Yes. With owner or manager authorization, we can coordinate reasonable access and provide service notes or available completion photos after the visit.
Do you offer recurring maintenance?
Yes. Ask about scheduled visits and our Rental Maintenance Plan. Pricing, visit limits, included labor, materials, and scheduling terms are confirmed in a written plan before enrollment.
03 / STAY CONNECTED
Work Order Mp & account access
Where can I download Work Order Mp?
Download Work Order Mp from the App Store. It is free to download for iPhone with iOS 17 or later. An existing Minphuin account or tenant invitation is required. Explore the Customer Portal.
What can property managers and landlords do in the app?
Access the properties connected to your account, send maintenance requests with photos, review requests requiring your approval, follow progress, keep property messages together, and review authorized invoices, balances, and payment history.
How does a tenant get access?
Tenants need an invitation from their landlord or property manager. Once connected, tenants can report concerns, attach photos, share access instructions, and follow their requests and messages. Access follows the assigned role; tenants do not receive customer invoice or billing access.
How do I set up my account or get sign-in help?
Use the secure setup or sign-in instructions provided in your invitation. Existing customers can use their assigned PIN or customer account password where supported. If you need access or cannot sign in, contact Minphuin LLC for help. Do not share your password or PIN in a maintenance request.
04 / REVIEW YOUR RECORDS
Invoices & payments
Can I view invoices without downloading the app?
Yes. Open the Customer Portal invoice sign-in and enter your email and assigned PIN or customer account password. Invoice access is for authorized customers, landlords, and property managers.
How do I pay an invoice sent by email?
Open the invoice link in your Minphuin email and review the invoice and remaining balance. Use the payment button provided on that invoice when available. If the link or payment option does not work, contact Minphuin LLC before sending payment another way.
Can tenants see the landlord’s invoices?
No. Invoice and billing information is reserved for authorized customers, landlords, and property managers. Tenants use their invited account for their maintenance requests and messages.
Still have a question?
Tell us what your property needs, or ask for help accessing your account.
Monday–Saturday · 8am–5pm · (404) 666-4382